Custom Stamps FAQ
How long does it take?
Start to finish, custom stamp orders placed within the US usually take three to four weeks to arrive. Rush orders arrive in one week from the order date for an additional $30. International orders take around four weeks, depending on Airmail shipping times in your country.
What’s the process?
1. Submit your order: We will confirm your order by e-mail. Please review the details of your order carefully; we start the artwork 24 hours after receiving the order. After that point, there may be additional charges for changes.
2. Hand-drawn calligraphy: Bryn, Paperfinger calligrapher and owner, will handwrite your personalized stamp art using traditional calligraphy instruments, ink on paper!
3. Email proof: Within ten business days of submitting your order, we send you an e-mail proof of your stamp to approve. This gives you a chance to make sure everything was spelled correctly. If it's approved, the stamp will be made and shipped within seven business days. If you want to change the style or wording after seeing your proof, a change fee will apply.
4. Production and shipping: Once the proof is approved, we make the stamp and then ship the order via USPS Priority Mail within a week. Expedited shipping can also be arranged. International Airmail shipments can take around two weeks to arrive depending on the location.
Can I see my address written in a sample style before I decide which style I want?
We cannot offer a preview since each stamp is hand-written to order. There’s no copy/paste with pen and ink! :) The style guide displayed online is the best way to preview the different options. Since the custom calligraphy is the most time-intensive part of making a custom stamp, we are unable to prepare samples for individual clients.
What if I want to make changes?
If you want to make changes to your order after seeing the proof, please refer to the change fees below. Any significant changes require an additional charge since the calligraphy will need to be rewritten by hand on paper, scanned and prepared as a proof. Of course, if there is any correction due to our own “typo,” we will be happy to correct it at no charge!
Change the calligraphy style: $25
Change the wording: $15 per line
Also note that because the stamps are all hand-written, ink on paper, there are inevitable and slight variations from what you see pictured on our site. We place great care and attention into writing an accurate version of the selected style. Any requests for aesthetic changes will incur a change fee.
What's the return policy?
Since each order is custom made, we don't offer returns but we are insistent on you being happy with a beautiful, functional stamp. That’s why we encourage our customers to review the details of their order and especially to be sure they are requesting the style they like best. If you’re not happy with the proof or the stamp, let us know why and we will work to resolve the issue as best we can.
Can you tell me more about shipping & handling?
After you approve your proof, we package up the order along with a handy tip sheet for using the stamp and send it to you via USPS Priority (2-3 days) for addresses inside the United States. Expedited options are available for an additional fee. International Airmail shipments can take around two weeks to arrive depending on the location.
Can I get a rush order?
For an additional $30, you can have your stamp shipped in one week. Typical turnaround on a standard order is about 3 to 4 weeks. For an additional $30, you can have your stamp shipped in one week. We skip the proof step to keep the process efficient and then it's mailed for speedy delivery. You can specify a rush order when you purchase the stamp.
Select gift wrapping upon check-out for $11.95. We'll make it nice and pretty and send it to the designated recipient. Shipping and wrapping gifts to multiple recipients in the same order will be $11.95 per recipient. Just let us know what you'd like the personal note to read along with your gift.
How do the gift certificates work?
You can purchase a gift certificate for $75.95. This includes credit for a custom address stamp and shipping once it’s ready. Each gift certificate is mailed in a beautiful little envelope containing the credit for a custom address stamp from Paperfinger. The elegant presentation is a great preview of what's to come. The gift certificate can be mailed to you or directly to the recipient; just indicate your choice in the comments. For an additional $8, you can include an ink pad (color to be selected by the recipient).
Do I need an ink pad?
For our traditional rubber stamps, yes, you will use an ink pad with the stamp. The rubber stamps can be used with as many colors as you want, so check out all the ink pad colors and choose from a virtual rainbow of options ($8 each). For the self-inking stamps, you won’t use an ink pad – it’s built right in (black ink only).
Feel free to contact us by e-mail at firstname.lastname@example.org if you have any other questions or special requests. We’ll do our very best to help you out!